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Last updated: 3 March 2026
Filament Fusion Australia ships within Australia.
Orders are processed within 1–3 business days unless otherwise stated.
Made-to-order products may require additional production time. Estimated timeframes are displayed on the product page where applicable.
Processing time is separate from shipping time.
Shipping times vary depending on your location and the carrier selected at checkout.
Estimated delivery times are provided by the carrier and are not guaranteed.
We are not responsible for delays caused by:
Australia Post or other carriers
Weather events
Peak periods
Incorrect address details supplied by the customer
Shipping costs are calculated at checkout unless otherwise stated.
We may offer flat-rate or free shipping promotions from time to time.
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
The customer is responsible for re-shipping costs
Refunds will exclude original shipping fees
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide:
Your order number
Clear photos of the packaging and product
We will assess the issue and work with the carrier where appropriate.
We are not responsible for parcels marked as delivered by the carrier.
If you select market pickup:
Collection is available at the nominated market date or by prior arrangement
You must bring your order confirmation
Orders not collected within 30 days may be cancelled
We are not responsible for missed collections if you do not attend the selected market.
We currently ship within Australia only unless otherwise stated.